Terms and Conditions

Last updated: 16 July 2026

These Terms and Conditions apply to appointments, treatments, consultations, gift vouchers, products and services supplied by Olivia Berry, trading as Olivia & Co, through this website, by telephone, through social media or directly at the clinic.

By booking an appointment, paying a deposit, purchasing a gift voucher or attending the clinic, you confirm that you have read, understood and agreed to these Terms and Conditions.

Nothing in these Terms and Conditions affects your statutory consumer rights.

1. Business Information

Olivia & Co provides semi-permanent makeup, eyebrow, eyeliner, lip and related beauty treatments from:

Olivia & Co
17 North View
Peel
Isle of Man
IM5 1DQ

Telephone: +44 7624 211474
Email: [insert business email address]
Website: oliviaberry.im

Throughout these Terms and Conditions, “we”, “us” and “our” refer to Olivia & Co. “You”, “your” and “client” refer to the person booking or receiving the treatment or service.

2. Consultations and Treatment Suitability

Some treatments require a consultation before an appointment can be confirmed.

During your consultation, you may be asked about your medical history, allergies, medication, previous treatments, skin conditions and other matters relevant to your suitability for treatment.

You must provide complete, truthful and up-to-date information. Withholding information may increase the risk of an adverse reaction, poor healing or an unsuitable treatment result.

We reserve the right to refuse, postpone or discontinue a treatment where we believe that:

The treatment may not be safe or suitable for you.
A medical condition, medication or skin condition may affect the treatment.
Your expectations cannot reasonably be achieved.
You have not followed the pre-treatment instructions.
You appear unwell or under the influence of alcohol or drugs.
Continuing the treatment may place you or the practitioner at risk.

Refusing or postponing treatment on safety grounds does not mean that we have acted improperly or breached our agreement with you.

3. Medical Conditions, Medication and Pregnancy

You must tell us before treatment if you:

Are pregnant, breastfeeding or trying to conceive.
Have any medical condition that may affect healing.
Have diabetes, epilepsy, an autoimmune condition or a blood-clotting disorder.
Are taking blood-thinning medication, antibiotics, steroids, isotretinoin or other relevant medication.
Have allergies or sensitivities.
Have an active infection, rash, cold sore, irritation or broken skin.
Have previously experienced an allergic reaction or complication following a cosmetic treatment.
Have recently undergone surgery, dental treatment, laser treatment, injectables, skin resurfacing or another aesthetic procedure.

You must not stop taking prescribed medication unless advised to do so by your doctor or prescribing healthcare professional.

We do not provide medical diagnoses. Where appropriate, we may ask you to obtain written medical clearance before proceeding.

4. Age Restrictions

Semi-permanent makeup and other age-restricted treatments will not be performed on anyone under the age of 18.

Valid photographic identification may be requested.

Parental or guardian consent does not override the minimum age requirement for treatments that we do not provide to minors.

5. Patch Testing

A patch test may be required before certain treatments.

Where a patch test is required, it must be completed within the timeframe stated by the practitioner. A treatment may be postponed or cancelled if the patch test has not been completed correctly.

A negative patch test cannot guarantee that an allergic or adverse reaction will not occur. Reactions can still develop during or after treatment.

You must contact us immediately if you experience redness, swelling, itching, discomfort or another reaction following a patch test.

6. Booking Appointments

Appointments may be booked through the website, by telephone, through social media or directly with the clinic.

A booking is not confirmed until any required deposit has been received and you have received confirmation from us.

You are responsible for checking that the treatment, date, time and contact information shown in your booking confirmation are correct.

Please contact us promptly if any information is incorrect.

7. Deposits

A non-refundable booking deposit may be required to secure your appointment.

The deposit will normally be deducted from the final cost of the treatment.

A deposit covers the time reserved for your appointment and the administrative work involved in preparing for it. It may be retained where:

You cancel without giving the required notice.
You fail to attend.
You arrive too late for the treatment to be completed.
You have not followed required pre-treatment instructions.
You attend with a condition that you should reasonably have disclosed beforehand.
You move the appointment repeatedly or outside the permitted rescheduling period.

A deposit may be transferred to another appointment at our discretion where sufficient notice has been provided.

8. Cancellations and Rescheduling

We understand that plans can change. Please provide at least [48 hours] notice if you need to cancel or reschedule an appointment.

Where less than the required notice is given:

Your deposit may be retained.
A new deposit may be required before another appointment can be booked.
Repeated late cancellations may result in future bookings being declined.

Where you provide sufficient notice, we may allow your deposit to be transferred once to another suitable appointment.

Deposits are not transferable between clients unless we agree otherwise in writing.

Any cancellation term will be applied reasonably and will not affect rights that cannot lawfully be excluded under Isle of Man consumer law. The Isle of Man Office of Fair Trading advises consumers on rights relating to services and delays in supplying them.

9. Missed Appointments

If you do not attend your appointment and have not contacted us beforehand, the appointment will be treated as a no-show.

The deposit will be retained, and full or partial prepayment may be required for future appointments.

Repeated missed appointments may result in us declining further bookings.

10. Late Arrival

Please arrive on time.

If you arrive late, we may need to:

Shorten the treatment.
Modify the treatment.
Reschedule the appointment.
Decline to proceed where there is insufficient time to carry out the treatment safely.

Where the appointment cannot proceed because of your late arrival, the deposit may be retained.

We will not compromise safety, hygiene or treatment quality in order to complete a procedure within a reduced appointment time.

11. Cancellations by Us

We may need to cancel or rearrange an appointment due to illness, emergencies, equipment failure, unsafe conditions or circumstances beyond our reasonable control.

Where we cancel an appointment, any deposit paid will be transferred to a new appointment or refunded.

We are not responsible for indirect costs arising from a cancellation, such as travel, accommodation, childcare, loss of earnings or event arrangements. Clients should avoid scheduling treatments immediately before an important event or making non-refundable travel arrangements solely around an appointment.

12. Prices and Payment

Treatment prices are those displayed on the website or confirmed at the time of booking.

Prices may change without prior notice. Any price change will not normally affect an appointment that has already been confirmed, unless the booking is later changed to a different treatment.

Payment is due on the day of treatment unless otherwise agreed.

We accept [insert payment methods, for example cash, card and approved gift vouchers].

Where a treatment requires more than one appointment, each stage may be charged separately.

Quotes are based on the information available at the time and may change if the treatment required differs from what was originally discussed.

13. Online and Distance Bookings

Where a service or voucher is purchased online, by telephone or away from the clinic, you may have cancellation rights under applicable Isle of Man consumer legislation.

However, cancellation rights may be affected once:

A service has been fully performed.
You have expressly asked us to begin providing the service within an applicable cancellation period.
An appointment has been reserved and cancellation occurs outside the agreed booking policy.
A personalised or specially prepared item has been supplied.

Nothing in these Terms limits a cancellation right that applies to you by law.

14. Gift Vouchers

Gift vouchers are subject to the following conditions:

Vouchers must be presented or verified when booking or attending.
Vouchers may only be used for eligible treatments or products supplied by Olivia & Co.
Vouchers cannot be exchanged for cash.
No cash change will be given.
Where the value of the treatment exceeds the voucher balance, the remaining amount must be paid by the client.
Where the voucher value exceeds the treatment cost, any remaining balance may be retained for future eligible purchases, subject to the voucher system used.
Vouchers may not be resold without our written permission.
Lost, stolen, deleted or damaged vouchers may not be replaced unless we can verify the original purchase and unused balance.
Vouchers are valid until the expiry date stated on the voucher or purchase confirmation.
Clients are responsible for booking sufficiently in advance of the expiry date.
The expiry date refers to the date by which the voucher must be redeemed, unless the voucher states otherwise.

Appointments booked using a gift voucher remain subject to our cancellation, late arrival and no-show policies.

If a client fails to attend or cancels too late, an appropriate amount may be deducted from the voucher balance.

Gift vouchers purchased for a named treatment may be applied against the current price of that treatment. Where prices have increased, the client may be required to pay the difference unless the voucher expressly guarantees the treatment itself.

15. Treatment Results

Results vary between clients.

Factors that may affect results include:

Skin type and condition.
Age and lifestyle.
Hormonal changes.
Medication and medical conditions.
Previous treatments.
Sun exposure.
Healing response.
Aftercare.
Pigment retention.
The client’s natural features and facial structure.

Photographs, examples and previous results are provided for general illustration only. They do not guarantee that you will achieve an identical result.

Semi-permanent makeup will fade over time. The rate of fading varies, and maintenance or colour-boost appointments may be required.

16. Semi-Permanent Makeup

Semi-permanent makeup involves implanting pigment into the upper layers of the skin.

Before proceeding, you acknowledge that:

The treatment involves needles and temporary damage to the skin.
Redness, swelling, tenderness and minor bleeding may occur.
Pigment may initially appear darker or stronger than the healed result.
Pigment can fade unevenly during healing.
Colour and shape may change as the skin heals.
More than one appointment may be necessary.
Perfect symmetry cannot be guaranteed.
Existing asymmetry may remain.
Pigment retention cannot be guaranteed.
Future colour boosts may be required.
Pigment may not disappear completely.
Removal or correction can be difficult, expensive and may require specialist treatment.

The final design, shape and colour will be discussed before treatment. You must approve the proposed design before pigment is implanted.

Once you have approved the design and treatment has begun, changes may not be possible without additional corrective work.

17. Eyeliner Treatments

For semi-permanent eyeliner, you must:

Remove contact lenses before treatment if requested.
Avoid wearing eye makeup to the appointment.
Tell us about any eye condition, infection, surgery or medication.
Tell us if you use prescription eye drops.
Remove eyelash extensions before treatment where instructed.
Avoid lash tinting, lash lifting or eyelash extensions within the advised period before and after treatment.

Treatment cannot proceed where there is an active eye infection, conjunctivitis, significant irritation or another condition that may make treatment unsafe.

Temporary swelling and tenderness may occur after eyeliner treatment.

18. Touch-Up and Perfecting Appointments

Where a perfecting or touch-up appointment is included or offered at a reduced rate, it must be attended within the timeframe stated by the practitioner.

Appointments outside that timeframe may be charged at the current colour-boost or maintenance price.

A touch-up is intended to refine areas where pigment has faded during normal healing. It is not intended to provide an entirely different shape, colour or treatment style.

Additional appointments may be chargeable.

19. Corrections and Previous Work

You must tell us if you have previous semi-permanent makeup, tattooing, removal, scarring or pigment in the treatment area.

Photographs may be requested before an appointment is accepted.

We do not guarantee that previous work can be covered, corrected or neutralised.

Removal or lightening may be recommended before further treatment. Any correction plan may require several appointments and will be quoted separately.

20. Aftercare

You must follow all verbal and written aftercare instructions.

Failure to follow aftercare may lead to:

Poor pigment retention.
Uneven healing.
Infection.
Scarring.
Changes in colour.
Prolonged irritation.
An unsatisfactory result.

You must not pick, scratch or prematurely remove healing skin.

Contact us promptly if you experience symptoms that concern you. Seek medical attention where symptoms are severe, rapidly worsening or suggest infection or an allergic reaction.

We are not responsible for problems caused or worsened by failing to follow the aftercare instructions.

21. Risks and Adverse Reactions

All cosmetic treatments carry some risk.

Potential reactions may include:

Redness.
Swelling.
Tenderness.
Bruising.
Bleeding.
Itching.
Dryness or flaking.
Infection.
Allergic reaction.
Pigment migration.
Uneven pigment retention.
Colour changes.
Scarring.
Cold sore activation.
Temporary or lasting dissatisfaction with appearance.

Serious complications are uncommon but may occur.

By proceeding, you confirm that the reasonably foreseeable risks have been explained to you and that you have had an opportunity to ask questions.

22. Complaints and Concerns

Please contact us as soon as possible if you are unhappy with a treatment or service.

Where appropriate, we may ask you to:

Attend an assessment appointment.
Provide clear photographs.
Follow revised aftercare.
Allow the area to heal fully before an outcome is assessed.

Semi-permanent makeup should not be judged during the early healing stage. Colour and appearance may change significantly while healing.

We will aim to investigate concerns fairly and within a reasonable time.

You should not arrange corrective work with another provider before allowing us a reasonable opportunity to assess the issue, unless urgent medical attention is required.

Nothing in this section affects your statutory rights.

23. Refunds

Completed treatments are generally not refundable merely because a client changes their mind or because the healed result differs from an expectation that was not guaranteed.

This does not affect your legal rights where a service has not been provided with appropriate care and skill or where another statutory remedy applies.

Any agreed refund will normally be made using the original payment method.

We may offer an assessment, corrective appointment, partial refund or another reasonable solution depending on the circumstances.

24. Conduct and Right to Refuse Service

Clients must behave respectfully towards the practitioner, staff and other clients.

We may refuse or end an appointment where there is:

Abusive, threatening, discriminatory or inappropriate behaviour.
Harassment.
Deliberate dishonesty.
Repeated failure to follow booking policies.
A concern for safety or hygiene.
Pressure on the practitioner to perform an unsuitable treatment.

Where treatment has not begun, any refund will depend on the circumstances and any reasonable costs already incurred.

25. Children and Companions

For safety, hygiene and concentration, children should not attend treatment appointments unless this has been agreed in advance.

Clients should attend alone unless a companion is necessary or has been approved beforehand.

Companions must not interfere with the consultation or treatment.

26. Personal Belongings

You are responsible for your own belongings while attending the clinic.

We are not responsible for loss, theft or damage unless caused by our negligence.

27. Photography and Marketing

We may ask to take photographs before, during or after treatment for:

Client records.
Treatment planning.
Insurance and professional documentation.
Training.
Website, portfolio or social media marketing.

Clinical record photographs may be necessary for treatment documentation.

Marketing photographs will only be used where appropriate consent has been obtained. You may refuse marketing consent without affecting your treatment.

Where consent is withdrawn, this will apply to future use where reasonably possible. It may not always be possible to remove material that has already been lawfully published, printed or shared.

28. Privacy and Personal Data

We may collect and use personal information including:

Your name and contact details.
Appointment and payment information.
Medical and treatment information.
Consultation and consent forms.
Before-and-after photographs.
Correspondence and complaint information.
Website and booking information.

We use this information to manage bookings, assess treatment suitability, provide services, maintain treatment records, process payments, meet legal and insurance obligations and communicate with you.

Medical and treatment information may be treated as sensitive personal data and will be handled with appropriate care.

The Isle of Man applies GDPR-style data protection legislation through the Data Protection Act 2018 and related measures.

Further information should be provided in our separate Privacy Policy.

29. Website Information

We aim to keep the information on this website accurate and up to date. However:

Treatment descriptions are general summaries.
Website content is not medical advice.
Prices and availability may change.
Images may illustrate previous results but do not guarantee individual outcomes.
Temporary website errors or interruptions may occur.

You should contact us directly where you need confirmation before making a booking or purchase.

30. Intellectual Property

Unless otherwise stated, the website content, text, logo, branding, graphics and original photographs belong to Olivia & Co or are used with permission.

Content may not be copied, reproduced, altered, republished or used commercially without prior written permission.

31. Third-Party Services and Links

The website may use or link to third-party services, including booking systems, payment processors, maps and social media platforms.

We are not responsible for the content, availability or privacy practices of independent third-party websites.

Your use of those services may also be governed by their own terms and privacy policies.

32. Liability

We will provide treatments with reasonable care and skill.

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or other liability that cannot legally be excluded.

Subject to those rights, we are not responsible for:

Results affected by inaccurate or withheld client information.
Problems caused by failure to follow pre-treatment or aftercare instructions.
Normal treatment risks that were explained before treatment.
Results altered by another practitioner or by later treatments.
Indirect or unforeseeable losses.
Losses arising from circumstances outside our reasonable control.

Nothing in these Terms removes any right or remedy available to you under applicable consumer law.

33. Changes to These Terms

We may update these Terms and Conditions from time to time.

The version applying to your booking will normally be the version available when the booking was made, except where a change is required by law or is necessary for safety.

The latest version will be published on this website with the date of revision.

34. Severability

If any part of these Terms and Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply.

35. Governing Law

These Terms and Conditions are governed by the laws of the Isle of Man.

Any dispute will be subject to the jurisdiction of the Isle of Man courts, except where applicable consumer law provides otherwise.

36. Contact Us

Questions about these Terms and Conditions should be sent to: